Delivery and Returns

Shipping Policy - Currenlty all orders are Click & Collect.

Currenlty all orders are Click & Collect. We will notify you once the goods are ready for collection. If you want to check stock prior to ordering please call us on 0894447988. General order fullfilment time frames are 7-10working days, unless custom made or out of stock. All custom made order may have loner leadtimes please contact us for rough timeframes.

Returns Policy

Our specialist team at Tuck Plumbing Fixtures are available to assist you with enquiries and product selections. We understand that sometimes there may be circumstances beyond our control which affect your purchase, therefore please read through our returns policy below.

Damaged or Faulty Goods

Damaged or Faulty Goods must be reported within 24 hours of delivery. Therefore, please ensure you inspect your delivery as soon as it arrives and contact our team immediately to discuss if there appears to have been damage to your goods.

Our team will work with you and please take photos and email them to sales@tuckplumbtec.com.au so we can inspect the damage.

As goods may be stored on building sites or moved around by your trades, we cannot accept damage claims after this 24 hour period as we cannot determine when or how the damage occurred. It is very important that your trades inspect goods before installation. Goods that are damaged during or post installation are not the responsibility of Tuck Plumbing Fixtures or our suppliers.

Goods found to be faulty as a result of manufacturing defects are covered by the manufacturer's warranty and this will be handled by the product manufacturer who provides after sales service support to goods properly installed by a plumber.

Returned items must be delivered to Tuck Plumbing Fixtures within seven days for inspection. Acceptance of Goods, will not necessarily entitle the customer to a credit.

Any Goods returned for warranty claim will only be accepted for warranty replacement credit or refund, when they are processed and accepted by the supplier or manufacturer of the product.

Incorrect Delivery

Please check your delivery when it arrives and cross reference against your delivery docket. If your order has been incorrectly supplied, please notify us within 24 hours.

Any return of Goods for any reason, including short delivery, incorrect product delivered, or damage, must be returned to our showroom within seven days of the Customer receiving the Goods.

Incorrect Delivery

Please check your delivery when it arrives and cross reference against your delivery docket. If your order has been incorrectly supplied, please notify us within 24 hours.

Any return of Goods for any reason, including short delivery, incorrect product delivered, or damage, must be returned to our showroom within seven days of the Customer receiving the Goods.

Change of Mind

Please take care when selecting your items, as Tuck Plumbing Fixtures does not cover refunds or exchanges if you change your mind.

If you make a mistake on your order, or want to change a selection, please contact us within 24 hours of order confirmation and we will do our best to accommodate your request.

After this time period, once an order has been placed, it cannot be amended or cancelled.

If you find the product is unsuitable, please contact us immediately. Depending on the product, we may be able to exchange it, and this will be at our discretion; but any return shipping costs will be at your expense, and a Suppliers re-stocking fee of up to 25% of the value of the purchased item(s) will apply.

If your item has not been unboxed and packaging remains intact and unmarked, we may be able to return the item for a store credit if notified within 7 days from delivery date.

There is no cancellation, exchange or refund on customised products such as cabinetry and special colour finishes for tapware, accessories, showers, etc. or indent items which are shipped from overseas specifically for your order. This includes all Clearance items. Delivery Policy

We aim to ship all items within 7-14 working days of payment being received except custom made products or indent items shipped from overseas.

All Perth Metro deliveries are $70 including gst for small items or please choose store pickup option and all bulky items delivered by Tail lift truck will be $190 -$250 inc.gst.

If you require any item urgently please call us or email us before placing your order.

Please note that we do not carry stock on all items and we only stock popular items, the rest of the items are ordered as per your order.

Most items are shipped via Australia Post or Third Party Courier networks and can take up to a maximum 14-20 days to be delivered. In the unfortunate event this time has lapsed and you have not received your item please do not hesitate to contact us.

Any delivery date or time specified is an estimate only and we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. Orders are subject to availability.

To ensure delivery can take place, you agree to give us as much detail as possible about particular features of the Delivery Address in advance by calling our sales team on (08) 94447988 after placing your Order. This includes, without limitation:

1) a) Restricted access or parking for our delivery vehicle;
2) b) Restricted or limited access to the premises; or
3) c) For Large, Bulky and Fragile goods, if someone will not be available to assist the delivery driver to unload the goods. Some large, bulky and fragile goods may require more than one person to handle, it is your responsibility to provide the additional person at the delivery address.

Upon delivery a signature may be required depending on the order size. We require a signature as a proof of delivery and to end the tracking of the order from our systems.

Unfortunately we don't ship overseas or to a PO Box address.

Missed Deliveries.

All missed and failed deliveries will incur a re-delivery charge if the item is sent back to you. In the unfortunate event that you decide you will not require a redelivery our normal returns policy applies.